Customer Experience Measurement Firm Supplies Phone Assessments for Annual Study

Customer Experience Measurement Firm Supplies Phone Assessments for Annual Study

CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (, a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Online Broker Review.  This is the fourth year that Confero has provided telephone mystery shopping for this study.  Confero’s mystery shoppers called top brokerages across the country to measure customer service factors such as timing, greeting, and use of the caller’s name and product knowledge. The study, offered by, is in its 8th year, and is a comprehensive stock broker review that considers 292 variables.  The review helps investors compare and view information about stockbrokers, giving them a valuable tool to use when choosing a broker. 



Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations.  The firm was presented with two Stevie® Awards in 2016:  Bronze for Customer Service Consulting Practice of the Year; and bronze for Sales Consulting Practice of the Year. Confero has also received recognition from 2008 – 2016 as a Top 100 Women Owned Business in North Carolina, by  For more information, call (800) 326-3880 or visit


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