About a year has passed since I commented on the ever present phrase, “No problem.” We have all heard the phrase, whether it is after thanking a server for bringing our drinks, or thanking a teller for processing our transaction. In any situation where the phrase is used, it continues to shed a negative tone on what could be an opportunity to wow the customer at the end of an interaction. So, I am not surprised that the number of times that I have heard “no problem” over the past year has not diminished my dislike of it!

In challenging economic times such as these, companies who are not content with remaining at par with the competition are asking themselves how they can continue to keep a step ahead. They are considering and evaluating all parts of the employee –customer interaction to ensure the experience overall is one that clients will remember – and will keep them coming back. These companies want to ensure that employees use the most effective wording throughout the customer conversation, and perhaps most importantly, at the end of the conversation.

Have you listened to your employees as they close the customer conversation lately? If you have and you are satisfied with what they are saying, I can only hope that your answer is not, “No problem!”

Read my original thoughts here .