Customer Experience Solutions:
Transform your business with insights that matter.
Refine your customer experience, boost revenue, and enhance employee engagement. With our customized services, you’re not just getting data – you’re gaining actionable insights tailored to your unique needs.
Our approach is simple yet powerful: we listen, understand, and then craft a program that aligns perfectly with your goals. Our experienced project leaders are your partners in this journey, ensuring every aspect of your program runs seamlessly.
If you are a Confero mystery shopper in need of support, please visit our Mystery Shopper Support Contact page and submit your inquiry directly to the support team.
If you are interested in becoming a Confero mystery shopper, please visit our Mystery Shopper & Auditor page to begin or Learn more about the Mystery Shopping Industry.
Thank you.
Summary
Service Type
Area
Customer Experience Research Services - Compliance Audits, Customer Surveys, In store research & More
Provider Name
Confero, Inc., Telephone No.800-326-3880
United States
DescriptionOur approach to customer experience research is simple yet powerful: we listen, understand, and then craft a program that aligns perfectly with your goals. Our experienced project leaders are your partners in this journey, ensuring every aspect of your program runs seamlessly.
Experience Customer Experience (CX)
Customer Experience (CX)
Solutions Suite
Mystery Shopping
- Spot small problems before they become big ones.
- Uncover training opportunities.
- Discover user experience issues between CX and tech.
- Hear recorded calls.
Compliance Audits
- Discover deficiencies.
- Rank criteria as high, medium, or low risk.
- Action plans for corrections.
- Ensure ongoing issues get resolved.
In Store Research
- Exit interviews.
- Price checks.
- CPG brands at retail.
- POP checks.
- Store traffic.
Customer Surveys
- Survey customers where they are: on the web, telephone, in-app, online or at your locations.
- Ask customers about specific brand or visit experiences.
- Track Net Promoter Score (NPS).
Data Aggregation & Action
- Customized dashboards.
- Push reports on your schedule.
- Built in action plans.
- Direct your field managers to locations that need extra help.
- View CX results alongside sales, traffic, average check.
Incentives and Motivation
- Gift cards branded for you.
- E-cards, physical or text.
- Fully vetted providers.
- Seamless reporting with HR.
- Link incentives to front line performance, LTO’s.
Industries
Industries served
Restaurant, Retail, Grocery, CPG, Food and Beverage, Hospitality, Travel, Entertainment, Automotive, Banking, Financial Services, Insurance, Medical, Legal, Government, Education, Consumer Brands, Marketing Agencies
