Transform your business with insights that matter.
Refine your customer experience, boost revenue, and enhance employee engagement. With our customized services, you’re not just getting data – you’re gaining actionable insights tailored to your unique needs.
Our approach is simple yet powerful: we listen, understand, and then craft a program that aligns perfectly with your goals. Our experienced project leaders are your partners in this journey, ensuring every aspect of your program runs seamlessly.
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Experience Customer Experience (CX)
Customer Experience (CX)
Solutions Suite
Mystery Shopping
- Spot small problems before they become big ones.
- Uncover training opportunities.
- Discover user experience issues between CX and tech.
- Hear recorded calls.
Compliance Audits
- Discover deficiencies.
- Rank criteria as high, medium, or low risk.
- Action plans for corrections.
- Ensure ongoing issues get resolved.
In Store Research
- Exit interviews.
- Price checks.
- CPG brands at retail.
- POP checks.
- Store traffic.
Customer Surveys
- Survey customers where they are: on the web, telephone, in-app, online or at your locations.
- Ask customers about specific brand or visit experiences.
- Track Net Promoter Score (NPS).
Data Aggregation & Action
- Customized dashboards.
- Push reports on your schedule.
- Built in action plans.
- Direct your field managers to locations that need extra help.
- View CX results alongside sales, traffic, average check.
Incentives and Motivation
- Gift cards branded for you.
- E-cards, physical or text.
- Fully vetted providers.
- Seamless reporting with HR.
- Link incentives to front line performance, LTO’s.
Industries
Industries served
Restaurant, Retail, Grocery, CPG, Food and Beverage, Hospitality, Travel, Entertainment, Automotive, Banking, Financial Services, Insurance, Medical, Legal, Government, Education, Consumer Brands, Marketing Agencies
Testimonials
What Our Clients Say
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Nationwide Fast Food Chain Business Development Director Recommends Confero -
Elaine and her team have not only met, but have exceeded my expectations with regards to their role in facilitating and reporting on the execution of a strategically important marketing program with my customer in the Philadelphia marketplace. I would highly recommend their services to anyone.Nationwide Fast Food Chain -
Vice President of Quality Assurance, Training & Safety Shares Opinion of Confero's Research Program -
This program has been nothing short of earth shattering for our leadership team. We have learned so much about our staff’s tendencies and where we need to do a better job on our training and coaching.Property and Casualty Insurance Inspection and Reporting -
Director of Marketing for Fast Food Chain on Confero's Reports -
The reports have been a revelation on how much work we need to do with the franchisees. I'm so glad we're doing this.Fast Food Chain
Our Clients
Our Clients
Industry Leadership
Awards & Recognition
Founded in 1986, our mission is simple and remains: Help our client companies provide outstanding service to their own customers.
The U.S. Chamber of Commerce recently named Confero, Inc. - 2024 CO-100 Top Business. Also, we were honored to be named their Top Honoree in the Enduring Business category. Thank you for this tremendous recognition of our multigenerational efforts.
