Customer Surveys

Select Services

Giving customers an easy, convenient way to communicate with you to build your brand, engagement, and trust.

Summary

Customer Surveys

Service Type

Customer Surveys

Provider Name

Confero, Inc., Telephone No.800-326-3880

Area

United States

Experience

The brand with the best experience usually wins.

Ask customers about specific brand or visit experiences.
Provide an on-going way for customers to communicate feedback to you.
Survey customers where they are: on the web, telephone, in-app, online or at your locations
Track your metrics: Our team can help you define them
Track Net Promoter Score (NPS)
Combine with Social Media Monitoring to understand your customers more fully.

Survey

We offer many ways to survey customers. All integrate on our reporting platform.

Survey customers in your app or ours.
In-bound telephone customer feedback surveys using interactive voice response (IVR)
Web based surveys
In-store interviews
Outbound telephone interviews

Case Studies

Case Studies

Airport Parking Breakthroughs Research Case Study | Confero

How a U.S. airport used traveler research to redesign parking, add pre-booking, unify branding, and grow non-aeronautical revenue.

Read More
Sandwich Chain Gains with Integrated Reporting | Confero

Discover how a nationwide sandwich chain streamlined customer experience feedback with Confero’s integrated reporting system.

Read More
Online Surveys Lead Improvements – Fast Casual Chain

Real-time, receipt-linked surveys and alerts helped a fast casual chain act on guest feedback quickly and improve store-level performance.

Read More

Testimonials

What Our Clients Say

Customer Survey Research Review by Confero Client -
We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.

Airport

Marketing Administrator Reviews Confero’s Customer Research

Latest Blogs

Blogs

RDU Airport Authority and Confero Finalists: 2019 Marketing Research and Insight Excellence Awards

10 Oct, 2019 by Confero Inc.

We were excited to learn that Confero's parking research projects for RDU Airport Authority have been named one of four finalists in the 2019 Marketing...

Why Confero

Why us

Experience: our seasoned project leaders will design your program to get the analytics you need.
Right size, right partner. Large enough for your national program. Small enough for your regional program.
Best in class program design.
A proven history of long term, satisfied clients.
Actionable, easy to use reporting.
Unlimited dashboard views allow your management team to see their results, their way.
Reporting tools for every need.
Worthy of your trust. We are known for integrity.
Comprehensive quality control baked into every process.
Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
Performance incentive procurement and fulfillment. Reward your star performers.

Our Clients

Our Clients