Customer Surveys

The brand with the best experience usually wins.

Ask customers about specific brand or visit experiences.
Provide an on-going way for customers to communicate feedback to you.
Survey customers where they are: on the web, telephone, in-app, online or at your locations
Track your metrics: Our team can help you define them
Track Net Promoter Score (NPS)
Combine with Social Media Monitoring to understand your customers more fully.

Case Studies

Airport Parking Breakthroughs Research Case Study | Confero

How a U.S. airport used traveler research to redesign parking, add pre-booking, unify branding, and grow non-aeronautical revenue.

Sandwich Chain Gains with Integrated Reporting | Confero

Discover how a nationwide sandwich chain streamlined customer experience feedback with Confero’s integrated reporting system.

Online Surveys Lead Improvements – Fast Casual Chain

A fast casual restaurant chain desired customer improved feedback system. An enhanced system which they could easily access in order to drive improvements quickly at its restaurants. Online surveys can lead to improvements when information is shared well. After all, that’s their goal. Clearly Defined Goals Their goal was specific feedback in the areas of […]

What Our Clients Say

Customer Survey Research Review by Confero Client -

We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.

Airport

Marketing Administrator Reviews Confero’s Customer Research

Blogs

RDU Airport Authority and Confero Finalists: 2019 Marketing Research and Insight Excellence Awards

10 Oct, 2019 by Confero Inc.

We were excited to learn that Confero's parking research projects for RDU Airport Authority have been named one of four finalists in the 2019 Marketing...

Why us