Education & Campus Services

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Our services help you monitor how your employees and agents represent your campus or school, what information they provide in response to specific sales inquiries, how well they comply with relevant laws and your own best practices, and ways sales and appointment opportunities may be missed.

Education

Telephone and onsite mystery shopping uncover:

Appointment setting process: rings to answer, time to reach reception, courtesy, explanation of COVID 19 screening, invitation to visit, applicant screening for traditional colleges and private schools
Campus visit mystery shopping: onsite tour staff interaction, follow-up
Campus visits to assess food service
Email inquiries
Competitive intelligence
Telephone mystery shopping for online programs

A young female student with long hair and glasses, holding a blue folder and shouldering a bag while standing in an empty hall of a school

Compliance

Compliance mystery shops and audits uncover:

Compliance with regulations and your own best practices
Promises admissions associates make about graduation rates, job placement, and tuition assistance.

Services

Services We Offer

We offer a full suite of services to help our clients measure and improve their customer & employee engagement.

Click on each service to learn more.

Case Studies

Online Education Compliance Call Case Study | Confero

Telephone mystery shops revealed real call content, lifting compliance from 73% to 90% with adaptable standards and targeted training.

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Campus Dining Mystery Shopping Case Study | Confero

Learn how a national food services provider improved campus dining service, quality, and consistency with Confero’s mystery shopping program.

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Private School Admissions Case Study | Confero

Multi-touch admissions mystery shops revealed post-visit follow-up gaps; a 48-hour standard improved consistency and conversions.

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Testimonials

What Our Clients Say

International Food and Beverage Company's General Manager's Opinion of Confero Franchisee Research Program -
"The reports have been a revelation on how much work we need to do with the franchisees. I'm so glad we're doing this."

International Food and Beverage Company

General Manager Shares Appreciation for Confero’s Work

Latest Blogs

Blogs

Telephone Mystery Shopping Questions

07 Jul, 2009 by Confero Inc.

Telephone Mystery Shopping Questions Many companies that are considering the implementation of a telephone mystery shopping program ask us for sample mystery shopper survey questions....

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Why Us?

Why Confero?

Experience: our seasoned project leaders will design your program to get the analytics you need.
Right size, right partner. Large enough for your national program. Small enough for your regional program.
Best in class program design.
A proven history of long term, satisfied clients.
Actionable, easy to use reporting.
Unlimited dashboard views allow your management team to see their results, their way.
Reporting tools for every need.
Social monitoring tools that report alongside mystery shop, audit and on site reports.
Worthy of your trust. We are known for integrity.
Comprehensive quality control baked into every process.
Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
Performance incentive procurement and fulfillment. Reward your star performers.