Press Releases

Elaine Buxton Elected Vice Chairman Mystery Shopping Providers Association Global Board of Directors

Apr 04, 2012 by Confero Inc.

CARY, N.C. – Confero, Inc. (, a national customer experience measurement firm, has announced that president and CEO Elaine Buxton has been elected to serve as vice chairman of the Mystery Shopping Providers Association (MSPA) global board of directors. In her position, Buxton will be responsible for working to update and refine the group’s strategic plan. Prior to being elected vice chairman, Buxton served as immediate past president of the MSPA-North America in 2011.

The mission of the MSPA is to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services. For more information about the MSPA, visit

“As a dedicated member of the mystery shopping industry, I am committed to providing a high level of service to the MSPA and all its members,” said Buxton. “Being elected again to the global board of directors is quite an honor, and I look forward to working with other board members to promote mystery shopping around the world.”


Elaine Buxton A Preliminary Judge For 2012 Stevie Awards In Sales & Customer Service

Mar 08, 2012 by Confero Inc.

CARY, N.C. – Confero, Inc. (, a national customer experience measurement firm, has announced that president and CEO Elaine Buxton was a preliminary judge for the 2012 Stevie Awards for Sales & Customer Service. Buxton was one of 93 business professionals worldwide selected as a judge for the world's premier customer service awards, contact center awards and sales awards. The 2012 Stevie Awards for Sales & Customer Service were presented on Monday, Feb. 27 in a ceremony at Caesars Palace in Las Vegas.

“Our entire team was so proud to receive the Stevie Award for Customer Service Consulting Practice of the Year last year,” said Buxton. “This year, I thoroughly enjoyed serving as a judge. There are so many firms executing on well-planned customer service strategies. The nominees were indeed


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Confero Featured in TrustAtlantic Bank Commercial

Sep 19, 2011 by Elaine Buxton

It was my pleasure to appear in a television commercial for TrustAtlantic Bank, a client and Confero's business banking partner. TrustAtlantic Bank focuses on assisting mid-market businesses, business owners and individuals with their financial needs. Two video spots were produced. In the 90-second version, I had an opporutnity to explain why TrustAtlantic Bank has been a reliable partner in building Confero’s business. A shorter 30-second version has been used in television advertising.  Jim Beck, president and CEO of TrustAtlantic Bank.


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Elaine Buxton Of Confero, Inc. Honored By Women’s Foodservice Forum

Jun 16, 2011 by Confero Inc.

Customer Experience Measurement Firm President Receives Committee Contributor Of The Year Award

CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (, a national customer experience measurement firm, hasbeen named a 2011 Committee Contributor of the Year by the Women’s Foodservice Forum (WFF), a leadership development organization that empowers women in the foodservice industry to achieve their highest potential. Buxton was honored for her work on the Executive Programming (Summit) committee. The annual WFF Executive Summit was held in Sept. 2010, and offered executive-level education, provided by the Kellogg School of Business, in an intimate environment. Buxton received the award for her record of achievement of prompt and timely committee work and project fulfillment; enthusiastic and visible contributions that helped the committee and WFF succeed in its goal; consistent demonstration of significant efforts and contribution to the committee work; focus on developing the committee and herself; and exceeding expectations of committee chairs and assisting in making the committee better than it was in previous years.


Confero President Discusses Customer Surveys on My Carolina Today

May 19, 2011 by Confero Inc.


Confero President and CEO, Elaine Buxton, recently sat down with the hosts of, My Carolina Today, to discuss why consumers should participate in customer surveys on offered retail receipts.



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