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Are You Ready for the Insights You Asked For?
September 4, 2025
Companies often say they want customer, employee, or compliance insights. But the real
question is—are you ready for what those insights may reveal? -
Mystery Shopping ROI: Suggestive Selling Online Calculator Tool
June 11, 2025Companies use mystery shopping, IVR and web surveys and other measures of customer experience in an effort to increase customer satisfaction, which will hopefully turn into customer loyalty. If your company is considering starting a customer experience measurement program (or if you are already using one) it may be helpful to calculate what the potential return on investment may be.
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Calculate ROI on Mystery Shops
June 4, 2025Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero shares a helpful calculator to do just that.
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25 Business Types for Customer Experience Research, Compliance Audits & Mystery Shopping
March 3, 2025Confero’s 25 years in the customer experience research field has allowed us to interact with various industries over the years. With our experience in so many diverse industries, we apply knowledge to new projects in unique ways. Here’s a list of 25 types of businesses that Confero has worked with over the decades, by providing them with services including onsite, telephone-recorded and email mystery shops, competitive pricing studies, retail audits, brand representation at retail, and customer satisfaction surveys:
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Customer Experience Measurement Firm Supplies Phone Assessments for Stockbrokers.com Annual Study
February 23, 2018Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Stockbrokers.com Online Broker Review