Category: Mystery Shopping

Mystery shoppers do far more than complete assignments. Your observations, timing, and reports fuel customer experience research that brands rely on to improve service and solve real problems.

Mystery shopping doesn’t have to feel solitary. At the first-ever Confero/MSPA meetup, shoppers shared real tips, stories, and confidence. Laura’s personal reflection shows how peer learning builds community, sharpens skills, and adds side-hustle polish. Discover why networking matters—and why ShopperFest in June is the next big chance to grow your mystery shopping business.

Referring friends to mystery shopping doesn’t reduce your opportunities — it actually creates more. Discover how referrals strengthen our shopper community, help meet rotation requirements, and open the door to new assignments for everyone.

A day in the life of a mystery shopping scheduler, shares Robin Upchurch’s personal experience on how mystery shoppers are  assigned shops, supported and appreciated. Thank you, Robin for sharing! Behind the Scenes with Robin: A Day in the Life of a Mystery Shopping Scheduler by Robin Upchurch When people think of mystery shopping, they […]

You have finished your mystery shop, have your notes and are ready to write your report. How much detail should you include? Was that an important detail or not? 

Here are some tips to help you when you fill out your next report.