Travel & Entertainment

Select Industries

Our services help you monitor how your employees and agents represent your organization, what information they provide in response to specific sales inquiries, how well they comply with relevant laws and your own best practices, and help you reward them for great work.

Confero conducts Mystery Shops Customer Research in Movie Theaters

Travel

Mystery Shopping for your locations to check:

Ticketing process online
Ticket purchase experience on site
Concession services courtesy & speed
Food and beverage quality
Cleanliness and COVID best practices
Sound and comfort levels
Wayfinding
Security visibility
Visitor information
Technology solutions onsite are easy to use

Confero conducts Mystery Shops Customer Research in Amusement Parks

Experience

Customer Experience & Employee Motivation Services

Monitor social media about your venues to ensure positive feedback. Respond to social feedback directly from our Compass™ online reporting tool.
Survey customers during their visit or after using mobile technology or interviews.
Dig deeper into customer personas and purchase journeys using focus groups.
Reward star performers or an entire team with branded virtual or physical gift cards showing your company logo and appreciation message.

Services

Services We Offer

We offer a full suite of services to help our clients measure and improve their customer & employee engagement.

Click on each service to learn more.

Case Studies

Amusement Park Service Improvement Case Study | Confero

Seasonal teams improved greet, upsell, and thank-you behaviors with Confero’s recognition-driven program—lifting performance to 86.4%.

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How Communities Enhance the Visitor Experience Case Study | Confero

A tourism org measured staff friendliness and local recommendations across businesses—revealing training needs and lifting the visitor experience.

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Airport Parking Breakthroughs Research Case Study | Confero

How a U.S. airport used traveler research to redesign parking, add pre-booking, unify branding, and grow non-aeronautical revenue.

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Testimonials

What Our Clients Say

Airport Marketing Administrator Rates Confero's Reports -
First, great meeting today. Please thank Paul for all of his hard work along with all of the work you have done on the Parking project. I am so excited about the report. FANTASTIC!!!

Airport

Marketing Administrator Rates Confero Research Reports

Latest Blogs

Blogs

New Tech and Evolving In-Store Processes. How to Find Customer Pain Points

07 Jul, 2020 by Confero Inc.

Using Mystery Shopping to Find CX/UX Pain Point is an article written by our CEO Elaine Buxton. The pandemic has challenged consumers to understand new...

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Why Us?

Why Confero?

Experience: our seasoned project leaders will design your program to get the analytics you need.
Right size, right partner. Large enough for your national program. Small enough for your regional program.
Best in class program design.
A proven history of long term, satisfied clients.
Actionable, easy to use reporting.
Unlimited dashboard views allow your management team to see their results, their way.
Reporting tools for every need.
Social monitoring tools that report alongside mystery shop, audit and on site reports.
Worthy of your trust. We are known for integrity.
Comprehensive quality control baked into every process.
Industry leadership. Active leadership in the Mystery Shopping Professionals Association.
Performance incentive procurement and fulfillment. Reward your star performers.