Tag: customer expectations

Customer expectations are shifting, and customer experience research is evolving with it. Here’s how Confero is reimagining methods, insights, and reporting to help brands prepare for 2026 and beyond.

Nation's Restaurant News reports that casual restaurants grew sales at 1% in 2010, and projected growth annually for 2011 is not projected to be much higher. Some customers that previously dined out frequently now scale back restaurant visits or limit them to special occasions.