-
40 Years of Mystery Shopping: What Has Changed—and What Still Matters
September 9, 2026The history of mystery shopping spans changing technology, expanding opportunities and new ways of reporting what customers experience. For 40 years, mystery shoppers have helped businesses understand those real experiences. Technology has changed. Assignment types have expanded. Reports are submitted faster than ever before. Yet the foundation of customer experience research has remained remarkably consistent: […]
- About Confero
- Services
- Industries
- Reporting
- Client Blog
- Shopper & Auditor Area
- Learn More About Mystery Shopping
- Confero Mystery Shopper Blog
- Confero Mystery Shopper Contest Details
- Confero Mystery Shoppers – How to Find Mystery Shops & Audits
- Consumer Protection Alerts
- Mystery Shopper and Auditor FAQ’s
- Other Opportunities at MSPA
- Contractor Agreement
- Payment Policy
- Confero’s Privacy Policy
- Contact Us