Testimonials

Client Testimonials

Regional Retailer

“Our mystery shop program with Confero has helped us measure our customer service and make improvements towards our goals. In less than one year with Confero, we are seeing improvements in our stores.”

Fortune 500 Foodservice Company

“We were extremely pleased with the quality and professionalism of the entire Confero team…they executed, problem solved and asked questions when required. I personally want to thank the Confero team for giving us a turnkey program which none of us had to manage on a daily basis. Fabulous job!”

Shopping Center Management Company

“Confero has helped our company develop an internal quality control audit program that focuses on key issues which are important to our customers. In three years, the program has grown in such fashion that our management teams have collectively raised their average audit scores dramatically. It has become an integral element of the management department’s focus on property performance, and allows our managers to produce achievable results that reflect positively on the manner in which they operate their centers.”

Fortune 100 Foodservice Company

“The team at Confero always comes through for us. Our mystery shopping projects are started on time, done right and completed on time. We know that we can always count on Confero to provide quality results we can rely on. Thanks!”

Fortune 100 Automotive/Petroleum Company

“It has been a pleasure working with Confero for these past 14 years. We have found their services are top notch, the data they provide is actionable and our field teams rely heavily on the mystery shop reports. We have found over the years that Confero comes to us with new ideas and keeps us abreast of trends in customer experience research. We never have to change providers in order to get fresh ideas! I consider them a true partner in our success.”

National Fast Oil Change Company Franchisee

“My field team and store managers look forward to getting their mystery shop reports. We especially focus on the comments from the shoppers, as they provide a great perspective on what it was like to be a customer at our unit on the day of the shop. I also like that there is flexibility in the service, so we can change the survey questions when our operations change. The online reporting is terrific and easy to use. I can compile most any type of report I want in a snap, online, on my own schedule.”

Regional Grocery Company

“We are in a very competitive business and depend on the mystery shop reports to keep customer service top-of-mind with our employees. Confero has been providing our mystery shopping program since 1999 and we appreciate them as a business partner.”

International Airport

“We selected Confero for our customer exit interview study because they provided national-caliber expertise at our local level. This was a long-term pick, as we will repeat this study every two years. We appreciate the attention to detail and extra touches our study received. I would definitely recommend Confero to companies that seek a loyal customer research partner.”

Top 20 Regional Bank

“As we enter our sixth year with Confero, I wanted to thank you for continuing to help us identify opportunities to serve our customers better. As we grow, we will continue to rely on Confero to provide us with the customer experience information we need to make good management decisions. Your service has a real impact on our bank’s performance in the branches!”