Press Releases

Elaine Buxton Elected To Better Business Bureau Of Eastern North Carolina Board Of Directors

Mar 11, 2010 by Confero Inc.

*Confero, Inc. President Supports Advancing Marketplace Trust*

CARY, N.C. – Confero, Inc. (www.conferoinc.com), a national customer experience measurement firm, has announced that Elaine Buxton, president, has been elected to the Better Business Bureau of Eastern North Carolina’s board of directors. As a member of the board of directors, Buxton will join regional business leaders and work to uphold BBB’s mission to be the leader in advancing marketplace trust by creating a community of trustworthy businesses; setting standards; encouraging and supporting best practices; celebrating marketplace role models; and denouncing substandard marketplace behavior.

“I am excited about serving on the board of directors for the Better Business Bureau of Eastern North Carolina,” said Buxton. “The BBB has been tremendously helpful to Confero. We have been Accredited with BBB for 10 years and have enjoyed significant national growth during that time. Our BBB Accreditation helps our clients and mystery shoppers know that our firm operates with high standards and the best business practices. I am honored to have the opportunity to give back to the BBB.”

DETAILS: – To accomplish its mission, the Better Business Bureau of Eastern North Carolina commits to the following values to guide its decisions and behavior: excellence, integrity, teamwork, trust and respect. For more information, visit www.easternnc.bbb.org.

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Elaine Buxton Named Judge For Health Magazine’s America’s Healthiest Shopping

Mar 02, 2010 by Confero Inc.

Confero, Inc. President Reviews Top U.S. Discount And Department Stores On Customer Service, Eco-Friendliness, More!

CARY, N.C. – Confero, Inc. (www.conferoinc.com), a national customer experience measurement firm, has announced that Elaine Buxton, president, was named a Healthy Shopping Expert judge by Health magazine. Buxton, alongside fellow judges J. Nick Baird, MD, CEO of the Alliance to Make US Healthiest, and Marianne Wilson, editor in chief of Chain Store Age, rated discount and department stores nationwide for Health magazine’s America’s Healthiest Shopping feature. Each store was rated based on healthy criteria, including comfort, cleanliness, customer service, and eco-friendliness.

QUOTES:
“I am honored to be included as a judge in Health magazine’s America’s Healthiest Shopping feature,” said Buxton. “I have been inspired by the efforts of so many retailers as they work to provide healthy facilities, shopping experiences and products for their customers.”

DETAILS: – For more information on Health magazine’s Healthy Shopping Experts, visit http://living.health.com/2009/11/20/americas-healthiest-shopping.

- Buxton is president of the board of directors for the Mystery Shopping Providers Association (MSPA) (www.mysteryshop.org), an organization dedicated to improving the quality of service in the retail industry through the establishment of professional standards and ethics for the industry, as well as the education of providers, clients and shoppers on service quality. She was named a 2009 Women Extraordinaire honoree, and she serves on the advisory board for Enterprising Women magazine.

ABOUT CONFERO, INC. CUSTOMER EXPERIENCE RESEARCH:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. In 2009, Confero was ranked on Inc. magazine’s Inc. 5000 list, distinguishing the firm as one of the nation’s top 5,000 fastest-growing businesses. In addition, Confero ranked No. 51 on the 2009 Top 100 N.C. Small Businesses list. For more information, call (800) 326-3880 or visit www.conferoinc.com.

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Elaine Buxton Elected President of the Mystery Shopping Providers Association Board of Directors

Feb 10, 2010 by Confero Inc.

CARY, N.C. – Elaine Buxton, president of Confero, Inc. (www.conferoinc.com), a national customer experience measurement firm, has been elected president of the board of directors for the Mystery Shopping Providers Association (MSPA). The MSPA is an organization dedicated to improving the quality of service in the retail industry, through the establishment of professional standards and ethics for the industry and the education of providers, clients and shoppers on service quality.

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Elaine Buxton Featured In 2010 Woman’s Advantage Calendar

Jan 05, 2010 by Confero Inc.

CARY, N.C. — Elaine Buxton, president of Confero, Inc., (www.conferoinc.com), a national customer experience measurement firm, will be featured in the 2010 Woman’s Advantage Page-A-Day Calendar. The calendar includes daily advice from successful women business owners across the U.S. and Canada on topics such as strategy, teambuilding, marketing and finance. Each day will provide advice from a thriving woman entrepreneur, who is successfully expanding their business. This marks the third consecutive year in which Buxton’s advice has been included in the calendar.

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Confero President Elaine Buxton Named 2009 Businesss Leader Woman Extraordinaire

Dec 09, 2009 by Confero Inc.

CARY, N.C. – Confero, Inc. (www.conferoinc.com), a national customer experience measurement firm, has announced that Elaine Buxton, president of the firm, has been named a 2009 Women Extraordinaire recipient by Business Leader magazine.

Those selected as Women Extraordinaire honorees are recognized for being leaders, innovators, problem solvers and inspirations to other women. These women serve the community by making a difference for worthy causes or by providing leadership, direction or support to a service-based professional, civic or charitable organization. Sixteen women business leaders in the Triangle were honored at an awards ceremony on Dec. 7 and will be featured in Business Leader magazine.

QUOTES:
“I am honored to be recognized among such an esteemed group of women business leaders,” said Buxton. “I thank Business Leader magazine for this honor, and I look forward to continuing to serve the Triangle community.”

DETAILS: – Buxton serves as the president-elect of the board of directors for the Mystery Shopping Providers Association (MSPA) as well as on the Advisory Board for Enterprising Women magazine.

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