Author: Ruth Logsdon

External forces such as weather, economic shifts, and community change influence how customers behave and what they expect from businesses. Learn how customer experience research helps organizations respond with insight and confidence.

If your schedule changes, your mystery shop doesn’t have to fall apart. Here’s how to update your due date and start date directly inside your shopper portal — plus a few tips most shoppers miss.

Customer experience reporting is no longer about collecting data alone. Today’s leaders expect insight that creates clarity, supports alignment, and helps organizations act with confidence.

After you submit a mystery shop, your report moves through a review and analysis process that helps brands improve service. See how your work becomes meaningful business insight.

Customer expectations are shifting, and customer experience research is evolving with it. Here’s how Confero is reimagining methods, insights, and reporting to help brands prepare for 2026 and beyond.