Author: Admin

At the store level, stats are worthless without a coach to personalize the information, relate it to the team, and translate it in a concise way to keep employees up to date.  Here are five ways to make sense of mystery shopping data.

An email address at Conferoinc.com has been spoofed by an outsider who is sending email messages out with the subject "Job Opportunity Opens". The message appears to have been sent from info@ our domain address. This message was not sent by Confero and was not authorized by Confero to be sent on its behalf. If there is a link in the email message, please do not click on it. Confero posts jobs on it's mystery shopping job board to those who have submitted a profile for consideration for mystery shopping. Mystery shoppers are notified of mystery shopping projects when they become available. The subject "Job Opprtunity Opens" is never used. A recipient of this spoofed email message kindly sent us a copy of the contents and the

Confero  announced that Elaine Buxton, president and CEO, was recently interviewed for the Ratchet and Wrench article,“Acquiring Customer Feedback.”   In the article, Elaine elaborates on nine important points for implementing of a mystery shopping program.  She explains how factors such as benchmarking, conducting mystery shops regularly and announcing the result all help create a mystery […]

Confero Consumer Protection Alert – Warning About Mystery Shopping Scam Using the Name Diane Holley We would like to remind consumers about the fake check scams where the scammer claims to be an employee of a reputable mystery shopping company.  They ask the recipient to cash the check as part of a fake mystery shop […]

Confero announced that it supplied mystery shopping information for the 2014 Smiling Report.  The Smiling Report compiles data from mystery shopping evaluations conducted in over 35 countries worldwide. A total of 1.6 million shops contributed to the 2013 data. The data reports on three areas:   whether the mystery shopper received a smile, a greeting and […]