Author: Admin

When you think about mobile devices and their impact on the in-person customer experience, have you considered that nearly 2 billion people will have Smartphones by 2017? If not, you should!

You should also consider how your employees serve these distracted customers.

• Do your new accounts personnel approach waiting customers, only to find them with their heads down, texting away?
• Do your servers wait for diners to look up from their cell phones?
• Do your retail associates stand awkwardly while a distracted cell phone talker holds up the line?

From restaurants to banks to retail stores and beyond, busy associates encounter the same challenge – customers who multi -task with cell phone conversations, texting or using an Ipad. In response to this growing phenomenon, we wanted to take a closer look at the ways that distracted customers impact customer experience in these industries.

Mobile-crazed Diners

Rather than embracing mobile trends, some restaurants simply ask customers not to use their cell phones inside their locations. For example,

CARY, N.C. – Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, has announced that president and CEO Elaine Buxton was a preliminary judge for the 2012 Stevie Awards for Sales & Customer Service. Buxton was one of 93 business professionals worldwide selected as a judge for the world's premier customer service awards, contact center awards and sales awards. The 2012 Stevie Awards for Sales & Customer Service were presented on Monday, Feb. 27 in a ceremony at Caesars Palace in Las Vegas.

“Our entire team was so proud to receive the Stevie Award for Customer Service Consulting Practice of the Year last year,” said Buxton. “This year, I thoroughly enjoyed serving as a judge. There are so many firms executing on well-planned customer service strategies. The nominees were indeed

We received infromation today that someone using the name Kevin Bailey, posing as a representive of Confero, is asking people to wire money through Western Union. Please do not mistake the person calling himself Kevin Bailey as a Confero representative. He is not. Please do not fall for his scam.

As a reminder, Confero NEVER sends certified checks to mystery shoppers and Confero NEVER asks shoppers to wire transfer money. Read more about mystery shopping scams and

Jason Alderman, Senior Director at Visa, Inc. wrote a nice article explaining mystery shopping scams. Thanks for helping to the word out about these scams!

http://www.huffingtonpost.com/jason-alderman/mystery-shopper-scams_b_1247878.html

Confero, Inc. was recently notified about a new texting scam. The text messages, some using our trademarked name Confero, ask recipients to contact 888-408-1754 for information about making hundreds of dollars conducting mystery shops for cash back. Please do not mistake those text messages as legitimate! We called that number and our call was answered by what sounded like