Category: Client –

Customer experience reporting is no longer about collecting data alone. Today’s leaders expect insight that creates clarity, supports alignment, and helps organizations act with confidence.

Customer expectations are shifting, and customer experience research is evolving with it. Here’s how Confero is reimagining methods, insights, and reporting to help brands prepare for 2026 and beyond.

Customer experience research goes beyond surveys. This blog explains how mystery shopping, compliance audits, and customer feedback work together to help brands improve loyalty, revenue, and compliance.

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Last year, Confero was honored as the 2024 U.S. Chamber CO—100 Top Small Business of
the Year and recognized as the Top Enduring Business. As we look toward October 7th,
when the 2025 winner will be announced, I’ll be there to cheer them on—and to reflect on
what “enduring” has meant for us.

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Companies often say they want customer, employee, or compliance insights. But the real 
question is—are you ready for what those insights may reveal?