Confero President Serves as Judge for Stevie Award for Customer Service
January 29, 2019Confero’s president, Elaine Buxton, served as a judge for the 2019 Stevie Awards for the Customer Service/Contact Center Team category. The Stevie awards began in 2002 to boost public recognition of achievements and contributions of companies and working professionals worldwide. The Stevie since then has become one of the world's most coveted prizes. There are
NPS – Net Promoter Score – Add It To Your Survey!
January 18, 2019Did you know that you can add a question to your existing mystery shopping survey to collect information on Net Promoter ®?
The Net Promoter Score is a powerful marketing metric that measures whether customers are likely to recommend your services to others.
It’s an excellent indicator of future revenue growth. The metric is
Reporting at a Glance 1: How to Log in and Use the Basic Navigation on our Compass Reporting Site
January 15, 2019Confero will periodically feature a quick video that reveals features or quick tips about our Compass reporting system. We hope these tips will save you time and provide helpful information.
Future videos will show specific reports and
Confero Takes Action in the Community
January 4, 20192018 was a year filled with important needs in our community, from families who needed supplies after Hurricane Florence, to those who needed assistance with holiday gifts for their children. Confero lent a hand.
Customer Experience Measurement Firm Supplies Phone Assessments for Stockbrokers.com Annual Study
February 23, 2018Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, is pleased to announce that the firm provided telephone mystery shopping research for the 2018 annual Stockbrokers.com Online Broker Review
