Category: Client –

  • Confero named Finalist in 13th Annual Stevie® Awards for Women in Business

    October 11, 2016

    CARY, N.C. – Elaine Buxton, CEO of Confero, Inc., (www.conferoinc.com), has announced that the national customer experience measurement firm has been named a Finalist in the 13th annual Stevie® Awards for Women in Business, and will ultimately win a Gold, Silver, or Bronze Stevie Award in the program.

    The Stevie Awards for Women in Business honor women executives, entrepreneurs, employees and the companies they run – worldwide.  The Stevie Awards have been hailed as the world’s premier business awards.

    Gold, Silver and Bronze Stevie Award winners will be announced during a gala event at the Marriott Marquis Hotel in New York on Friday, November 18.  Nominated women executives and entrepreneurs from the U.S.A. and several other countries are expected to attend.   The event will be broadcast on Livestream and the pre-show from the red carpet will be streamed on the Stevie Awards’ Facebook feed.

    Confero earned the finalist distinction in the Company of the Year (Business Services companies with 10 or more employees).

    Confero is among more than 1,500 entries

  • Confero CEO Elaine Buxton Elected Chair of Better Business Bureau (BBB) of Eastern North Carolina

    January 26, 2016

    Elaine Buxton, Confero president and CEO, will serve as chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2016. Elaine previously served as vice chair for the organization in 2014 and 2015.

  • Mystery Shops: How often? How many?

    May 29, 2015

    Do these two questions about your mystery shopping program have you puzzled? Problem solved!  Timing and frequency of shops go hand in hand.  Based on our decades of experience, here are five things to consider:

  • Program Guide: Guide to ReCalibrating Your Mystery Shopping Program

    May 29, 2015

    Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program. 

     

  • 5 Key Decisions for your Employee Recognition & Incentive Program

    April 29, 2015

    We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?”  It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.

    Your employees live in this economy, too, and are conditioned to look for rewards. Do you