Category: Client –

Want to test the waters before entering into a full-scale mystery shopping  program?  A mystery shop pilot lets you do this.  Prior to beginning a mystery shopper program narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot. Sharing Seven Key Insights […]

Over the years, we’ve learned a few things about mystery shops with prizes, including how to make the biggest impact with your team.  Now that businesses have reopened after the Covid-19 crisis, getting the most from your customer experience measurement budget is more critical than ever, and that means spending funds on prizes that will […]

We are excited and proud to celebrate our 35th year in business! Check out this video as our CEO Elaine Buxton thanks employees, clients, suppliers and contracted mystery shoppers, auditors, schedulers and editors who made this possible! We will celebrate them with 35 Days of Giving to various charities in the US and Canada.