Tag: mystery shopping

Mystery shopping offers flexibility and independence — and understanding how your income is reported is part of that independence. Here’s how to locate your PayPal tax forms and what to know before filing.

After you submit a mystery shop, your report moves through a review and analysis process that helps brands improve service. See how your work becomes meaningful business insight.

Customer experience research goes beyond surveys. This blog explains how mystery shopping, compliance audits, and customer feedback work together to help brands improve loyalty, revenue, and compliance.

Companies use mystery shopping, IVR and web surveys and other measures of customer experience in an effort to increase customer satisfaction, which will hopefully turn into customer loyalty.  If your company is considering starting a customer experience measurement program (or if you are already using one) it may be helpful to calculate what the potential return on investment may be. 

You have finished your mystery shop, have your notes and are ready to write your report. How much detail should you include? Was that an important detail or not? 

Here are some tips to help you when you fill out your next report.