New Tech and Evolving In-Store Processes. How to Find Customer Pain PointsJuly 24, 2020
The pandemic has challenged consumers to understand new tech and evolving in-store processes. Here's how to find where consumers have trouble interacting with your company.
Health and Safety Services Monitor New Protocols, Reward Essential WorkersMay 28, 2020
We are working hard to help our clients adapt to the many changes the COVID 19 pandemic have brought to doing business.
Customers’ concerns about health and safety have changed their expectations – at least in the short term and perhaps, forever.
Our clients have found it challenging to launch new protocols
Reporting at a Glance 6: Compass Dashboards: Score ComparisonOctober 22, 2019
Continuing from Reporting at a Glance 5, this discussion shows presenting and comparing section (or category) scores from surveys. For example,
Seven Tips for Mystery Shopping Pilot ProgramOctober 18, 2019
Want to test the waters before entering into a full-scale mystery shopping program? A mystery shop pilot lets you do this. Narrow down what your team wants to accomplish and determine what employee behaviors and front line performance you want to measure with a pilot.
Confero Concludes 33 Days of Giving!October 15, 2019
In celebration of its 33rd year in business, Confero kicked off 33 days of volunteering/contributions on September 10th and continued for 33 days, concluding on