Author: Admin

We received an inquiry from a consumer about a phishing email going around using the Confero name. The consumer asked, "Do you have an affiliate in Seattle, Washington operated by one Nicolas Morgan in the "Market Viewpoint" department? We received two e-mails from this person in the name of Confero, Inc. soliciting for mystery shopper evaluators (Rep ID# FPH04609)."

We are not affiliated with anyone named Nicolas Morgan and we do not operate a "Market Viewpoint" department. A scammer is trying to capitalize on Confero's good name.

The warning we posted about "Paul Williams" is still valid (see the original post here). . Fortunately, the would-be shopper contacted Confero rather than "Paul Williams. See her comments below. Please note that we NEVER send checks to mystery shoppers, asking them to cash checks and keep part as a payment. All Confero payments are issued to shoppers via PayPal AFTER the mystery shop has been completed, submiitted to Confero and accepted by our client.

We received information today that someone using the name Kelvin Ford, posing as a representive of Confero, is asking people to wire money through Western Union. Please do not mistake the person calling himself Kelvin Ford as a Confero representative. He is not. Please do not fall for his scam.

As a reminder, Confero NEVER sends certified checks to mystery shoppers and Confero NEVER asks shoppers to wire transfer money. Read more about mystery shopping scams and learn what to do if you are a victim of a scam

If you think someone is trying to scam you, please read our How to Spot a Scam article to find out what you should do!

We appreciate the consumers who contacted us to let us know about this. Thank you!

We received information today that someone using the name Paul Williams, posing as a representive of Confero, is asking people to wire money through Western Union. Please do not mistake the person calling himself Paul Williams as a Confero representative. He is not. Please do not fall for his scam.

As a reminder, Confero NEVER sends certified checks to mystery shoppers and Confero NEVER asks shoppers to wire transfer money. Read more about mystery shopping scams and learn what to do if you are a victim of a scam

If you think someone is trying to scam you, please read our How to Spot a Scam article to find out what you should do!

We appreciate the consumers who contacted us to let us know about this. Thank you!

On the spot restaurant reviews, customer service remarks, and feedback on wait times. Whatever customers talk about online, managers immediately learn about customer feelings when they monitor social media. While these instantaneous comments are an important part of understanding customer opinions, the feedback is very different from customer experience services such as mystery shops and customer satisfaction surveys.

Casual online comments travel fast, and make a substantial impact on potential customer buying decisions as well as employee morale. Onsite and telephone mystery shopping results help companies reward employees for positive sales behaviors and fine tune training efforts. Customer opinions through web or mobile surveys provide honest input about employees and services. With these differences in mind, and the added complexity of random online comments, many companies wonder how all three types of research fit together.