Author: Admin

Confero, Inc. Recognized As Top Business By DiversityBusiness.com CARY, N.C. March 11, 2009. Elaine Buxton, president of Confero, Inc., (www.conferoinc.com), has announced that the firm has been selected as one of the Top 100 Women-Owned Businesses in North Carolina for 2008 by DiversityBusiness.com. DiversityBusiness.com conducted its ninth annual survey of more than 650,000 businesses in […]

On-the-spot rewards are an effective way to encourage employee participation toward attaining specific behaviors. They are especially effective when put into place for a limited time (to maintain excitement) and are simple to understand. Sometimes, revenue-generating behaviors may not seem natural to your team, but a simple suggestion, backed up by an offer to the customer, can increase revenue dramatically.

In our current economy, customer retention is at the forefront of good business strategy. Well-run companies know that keeping customers coming back, even in this difficult economic climate, will ensure success down the road. With so many businesses focusing on customer service strategy and so many approaches to customer experience measurement out there, I am often asked which measurement method works best.

Cary, NC — October 20, 2008 — We have recently received requests from people asking that we validate the employment of Robert Preston, Micheal Thomforde, James Clayton, and Paula Moore with Confero. None of these persons work for Confero. They are offering the chance to perform Western Union shops where shoppers receive money orders in excess of $800.

Cary, NC — September 30. 2008 — The Mystery Shopping Providers Association (MSPA), the largest professional trade association dedicated to improving service quality using anonymous resources, wants to warn consumers of a new version of a check cashing scam. In the past, the scam used a fake cashier’s check to take thousands of dollars from consumers. Recently, consumers have received what appears to be a regular check from a legitimate mystery shopping company, but the check is actually forged. The name of a real company usually appears on the check as well as real account information. The forgery of the check is discovered a few days after it is deposited, and the consumer is held responsible for the entire amount of the check. For more information, please MSPA website.