Author: Admin

In our current economy, customer retention is at the forefront of good business strategy. Well-run companies know that keeping customers coming back, even in this difficult economic climate, will ensure success down the road. With so many businesses focusing on customer service strategy and so many approaches to customer experience measurement out there, I am often asked which measurement method works best.

Cary, NC — October 20, 2008 — We have recently received requests from people asking that we validate the employment of Robert Preston, Micheal Thomforde, James Clayton, and Paula Moore with Confero. None of these persons work for Confero. They are offering the chance to perform Western Union shops where shoppers receive money orders in excess of $800.

Cary, NC — September 30. 2008 — The Mystery Shopping Providers Association (MSPA), the largest professional trade association dedicated to improving service quality using anonymous resources, wants to warn consumers of a new version of a check cashing scam. In the past, the scam used a fake cashier’s check to take thousands of dollars from consumers. Recently, consumers have received what appears to be a regular check from a legitimate mystery shopping company, but the check is actually forged. The name of a real company usually appears on the check as well as real account information. The forgery of the check is discovered a few days after it is deposited, and the consumer is held responsible for the entire amount of the check. For more information, please MSPA website.

Confero President serves on Industry Panel at Mystery Shopping Providers Association Conference Miami, FL-September 25, 2008 — Elaine Buxton of Confero, Inc. served on an industry panel discussion today at the Mystery Shopping Providers Association (MSPA) annual conference. The discussion entitled “Recognizing and Dealing with Fraudulent Shoppers” was presented to members of MSPA North America. […]

Cary, N. C. – September 2, 2008 — Elaine Buxton, President of Confero, Inc. was selected from hundreds and hundreds of submissions to be featured in the 2009 Woman’s Advantage Calendar. The calendar will provide advice for women business owners from influential women leaders adcross the US and Canada. This is the second consecutive year […]