Mystery Shop News

Announcing Confero COMPASS and Log In Method Changes for Clients

Oct 30, 2008 by Paul Jacobi

With the re-launch of the Confero website , clients will now log in by visiting and then click on “Client Log In”. The look and feel of our client reporting site has changed as well. However, the reporting functionality within the site remains the same. We believe this enhancement will make it easier for clients to locate their log in information. The new look and feel is easier to navigate and should be easier for our clients and their managers to navigate.


New Project Self-Assign Shopper Test

Sep 28, 2009 by Confero Inc.

Be on the lookout for new shops on our job board! Today we are releasing a new set of shops as self-assign only. These shops are for a new program that requires shoppers to attempt to purchase a pack of cigarettes using a competitor’s coupon. These are easy shops with a short, concise survey.


Confero Profiled in Triangle Business Journal

Oct 02, 2009 by Confero Inc.


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Confero Reiterates Consumer Warning of Scam Artist Posing as Confero Recruiter in Fake Checks Scam

Oct 19, 2009 by Confero Inc.

Many consumers have received checks in the mail along with a letter on official-looking Confero letterhead. These are fake.

Confero does not send checks to shoppers as payment to shoppers.

Confero does not issue certified checks for shoppers to use during mystery shops.

Confero does not shop Western Union or Moneygram.


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Ten Ways to Use Recorded Telephone Mystery Shops

Mar 04, 2010 by Confero Inc.

While telephone mystery shop reports obviously do not capture the visual aspect of a customer interaction, they can be a cost-effective way to discover how your employees conduct themselves with customers. Better yet, recorded telephone mystery shops provide managers with the detailed information needed to coach employees, since the recording allows you to review both sides of the conversation with the employee. There are many ways that companies improve operations through the use of telephone shops. Here are ten:


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