Tag: customer service

CARY, N.C. – Elaine Buxton, CEO of Confero, Inc., (www.conferoinc.com), has announced that the national customer experience measurement firm has been named a Finalist in the 13th annual Stevie® Awards for Women in Business, and will ultimately win a Gold, Silver, or Bronze Stevie Award in the program.

The Stevie Awards for Women in Business honor women executives, entrepreneurs, employees and the companies they run – worldwide.  The Stevie Awards have been hailed as the world’s premier business awards.

Gold, Silver and Bronze Stevie Award winners will be announced during a gala event at the Marriott Marquis Hotel in New York on Friday, November 18.  Nominated women executives and entrepreneurs from the U.S.A. and several other countries are expected to attend.   The event will be broadcast on Livestream and the pre-show from the red carpet will be streamed on the Stevie Awards’ Facebook feed.

Confero earned the finalist distinction in the Company of the Year (Business Services companies with 10 or more employees).

Confero is among more than 1,500 entries

.Customer Experience Measurement Firm Provides Assessment Stockbrokers.com Annual Study CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm,  is pleased to announce that the firm provided telephone mystery shopping research for the annual Stockbrokers.com Online Broker Review. Confero provided telephone mystery shopping assessments, calling top brokerages across the […]

As companies plan for a more profitable 2013, customer service dominates the playing field. Organizations in industries that typically receive bad press about their customer service, such as the airline industry, are even more poised to make inroads to improve customer service. For example,

Whether through streamlined mystery shop data, customer survey information, or newsletter tips, our goal is to make it easy for you to view your own customer experience information, as well as the latest trends in the industry.  By now, you may have heard about infographics, a completely visual way for companies to share information.  As companies strive to provide busy customers with relevant information quickly, infographics offer the perfect solution. Customers view these informative images in a condensed format, and the charts can be creative and fun.

As an example, take a look at these customer loyalty infographics, we have collected on our Pinterest. Topics include social customer service, good customer

When you think about mobile devices and their impact on the in-person customer experience, have you considered that nearly 2 billion people will have Smartphones by 2017? If not, you should!

You should also consider how your employees serve these distracted customers.

• Do your new accounts personnel approach waiting customers, only to find them with their heads down, texting away?
• Do your servers wait for diners to look up from their cell phones?
• Do your retail associates stand awkwardly while a distracted cell phone talker holds up the line?

From restaurants to banks to retail stores and beyond, busy associates encounter the same challenge – customers who multi -task with cell phone conversations, texting or using an Ipad. In response to this growing phenomenon, we wanted to take a closer look at the ways that distracted customers impact customer experience in these industries.

Mobile-crazed Diners

Rather than embracing mobile trends, some restaurants simply ask customers not to use their cell phones inside their locations. For example,