New Tech and Evolving In-Store Processes. How to Find Customer Pain Points
July 24, 2020The pandemic has challenged consumers to understand new tech and evolving in-store processes. Here's how to find where consumers have trouble interacting with your company.
Health and Safety Services Monitor New Protocols, Reward Essential Workers
May 28, 2020We are working hard to help our clients adapt to the many changes the COVID 19 pandemic have brought to doing business.
Customers’ concerns about health and safety have changed their expectations – at least in the short term and perhaps, forever.
Our clients have found it challenging to launch new protocols
Confero Consumer Protection Alert – Beware of Fake Check Scams
November 8, 2019If you receive a letter asking you to deposit a check, keep a portion of the money and then wire the rest, DO NOT FALL FOR THIS SCAM!
Reporting at a Glance 6: Compass Dashboards: Score Comparison
October 22, 2019Continuing from Reporting at a Glance 5, this discussion shows presenting and comparing section (or category) scores from surveys. For example,