Client News

Mystery Shops Uncover Surprises

Jun 17, 2019 by Confero Inc.

 

 

“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize

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Reporting at a Glance 4: Confero Compass Dashboards: Recent Evaluations and your Score

Jun 17, 2019 by Confero Inc.

This video includesThis is the first of several videos showing you the variety of reporting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need.

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Tips to Keep Your Mystery Shop Program Fresh

Jun 14, 2019 by Confero Inc.

The half-year mark is upon us, which means it’s time to reevaluate on-going business decisions.  Here's a checklist to ensure mystery shoppers are reporting on the way you will operate your business in 2019.

 

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Increase Business Opportunities with Telephone Mystery Shops

Jun 06, 2019 by Confero Inc.

Spending time on hold is aggravating, and a recent study revealed just how customers feel.  From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long,  and 1/3 of people believe that calls to customer service representatives should be 

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Compliance Audits Equal Consistency

Jun 06, 2019 by Confero Inc.

Are the correct and current promotional signs in place at your stores or restaurants?  Possibly, you are not sure, and you don’t have time to visit or call your units to find out!  

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