Knowledge

Reporting at a Glance 1: How to Log in and Use the Basic Navigation on our Compass reporting site

Jan 15, 2019 by Confero Inc.

Confero will periodically feature a quick video that reveals features or quick tips about our Compass reporting system. We hope these tips will save you time and provide helpful information.

Future videos will show specific reports and 

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Program Guide: Guide to ReCalibrating Your Mystery Shopping Program [Infographic]

May 29, 2015 by Confero Inc.

Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program. 

 

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Five Key Decisions for your Employee Recognition and Incentive Program

Apr 29, 2015 by Elaine Buxton

We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?”  It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.

Your employees live in this economy, too, and are conditioned to look for rewards. Do you

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Program Guide: On Site Audits [Infographic]

Apr 29, 2015 by Confero Inc.

This checklist includes considerations for on site field audits.

 

Confero On Site Audit Guide

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Mystery Shopping Program Guide: Retail Mystery Shopping [Infographic]

Mar 31, 2015 by Confero Inc.

This checklist includes considerations for retail mystery shopping programs.

Retail Mystery Shopping Guide Infographic

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