Category: Leadership News

Elaine Buxton, president and CEO, will serve as vice chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors. A member of the BBB’s board of directors since 2010. Elaine steers efforts with other regional business leaders to support BBB’s mission. The belief of setting high standards for ethical business practices. They […]

Elaine Buxton, president of Confero, was the featured speaker at the November 21st Cary Chamber of Commerce’s Business of Women luncheon. Elaine explained the basics of how mystery shopping works as well as secrets of mystery shopping. She shared humorous stories about information gathered from shoppers and described how mystery shoppers interact with associates on […]

Elaine Buxton, president, attended the Women Impacting Public Policy (WIPP) Conference held on October 9-10, 2013 at the Hyatt Regency Washington in Washington, D.C. Â The event was intended to include a legislative fly-in, however it occurred during the federal government shutdown. Attendees were able to connect with staffers within the Small Business Administration and […]

CARY, N.C. – Confero, Inc. (https://www.conferoinc.com), a national customer experience measurement firm, has announced that president and CEO Elaine Buxton was a preliminary judge for the 2012 Stevie Awards for Sales & Customer Service. Buxton was one of 93 business professionals worldwide selected as a judge for the world's premier customer service awards, contact center awards and sales awards. The 2012 Stevie Awards for Sales & Customer Service were presented on Monday, Feb. 27 in a ceremony at Caesars Palace in Las Vegas.

“Our entire team was so proud to receive the Stevie Award for Customer Service Consulting Practice of the Year last year,” said Buxton. “This year, I thoroughly enjoyed serving as a judge. There are so many firms executing on well-planned customer service strategies. The nominees were indeed

It was my pleasure to appear in a television commercial for TrustAtlantic Bank, a client and Confero's business banking partner. TrustAtlantic Bank focuses on assisting mid-market businesses, business owners and individuals with their financial needs. Two video spots were produced. In the 90-second version, I had an opporutnity to explain why TrustAtlantic Bank has been a reliable partner in building Confero’s business. A shorter 30-second version has been used in television advertising.  Jim Beck, president and CEO of TrustAtlantic Bank.