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Jan 26, 2016 by Confero Inc.
Elaine Buxton, Confero president and CEO, will serve as chair of Better Business Bureau (BBB) of Eastern North Carolina’s board of directors for 2016. Elaine previously served as vice chair for the organization in 2014 and 2015.
Aug 21, 2015 by Confero Inc.
Recently, Confero received information on various scams where consumers receive an email through LinkedIn from someone appearing to be sending along a job opening announcement. The recipients receive these suggestions from persons they know or are connected to on LinkedIn through groups, so they appear to be legitimate.
The LinkedIn profiles of the people sending these messages may have been hacked or they may be fake LinkedIn profiles or some combination. The scams vary, but most include a request for your personal information, including name, address and phone number to “sign up” and the promise of a high paying assignment, for example one which pays $300 shop fee.
The scammers use the names of reputable mystery shopping companies in order to win the trust of victims.
May 29, 2015 by Elaine Buxton
Do these two questions about your mystery shopping program have you puzzled? Problem solved! Timing and frequency of shops go hand in hand. Based on our decades of experience, here are five things to consider:
May 29, 2015 by Confero Inc.
Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.
Apr 29, 2015 by Elaine Buxton
We seem to be in a “rewards” economy, with participants constantly asking “What’s in it for me?” It’s difficult to shop, dine out or buy much of anything without being prodded with a reward for doing so: loyalty points, frequent customer apps, secret offers for special customers, “Kohl’s Cash”, “CVS ExtraBucks”, etc.
Your employees live in this economy, too, and are conditioned to look for rewards. Do you