Confero Connector Newsletter Archive
The Confero Connector is published provide our contacts with customer experience tips and information. Through the Connector, we deliver timely updates on customer service strategies across various industries while providing insights on how to improve sales and increase customer loyalty through customer experience research programs. Just enter your email address to subscribe now!
October-November 2011: Who's Gaming Your Incentive Program?
September 2011: Unexpected Mystery Shop Benefits/ Customer Service During Hectic Times
August 2011: Mystery Shopping ROI, Employee Dress, Mobile Roleplays
July 2011: Spreadsheet Insights/ Survey Tips/ Incentive Ideas
June 2011: 10 Ways to Discuss Mystery Shop Results/ Recover from Service Mistakes
May 2011: Increasing Survey Responses and Gathering Intelligence
April 2011: Calculating the ROI of Mystery Shopping
March 2011: Reviews, Banking Strategies and Compliance Audits
February 2011: Dress Codes and Company Voice
January 2011: Customer-focused Resolutions for 2011
December 2010: Customer Service and the Competition for Sales
November 2010: Online Customer Experience and Family Mystery Shops
October 2010: Listening to External and Internal Customers
September 2010: Customer Experience and New Consumer Protections
August 2010: Head to Head: Mystery Shopping VS. Customer Satisfaction Surveys
July 2010: Compliance Audits and Mystery Shopping Basics
June 2010: Mystery Shopping Myths and Missed Service Areas
May 2010: Competitive Intelligence and other Mystery Shopping Benefits
April 2010: Coaching to Mystery Shopping Results
March 2010: Telephone Mystery Shopping and Planning for a Pilot
