Confero Connector Newsletter Archive

The Confero Connector is published periodically to provide our contacts with customer experience tips and information.  Through the Connector, we deliver timely updates on customer service strategies across various industries while providing insights on how to improve sales and increase customer loyalty through customer experience research programs. Just enter your email address to subscribe now!

 


2012

How New Healthcare Laws May Impact Customer Dining Experiences

Five Ideas to Energize Your Onsite and Telephone Mystery Shopping Programs

Is Something Missing from your Mystery Shopping Program? Ideas to Keep Rewards Fresh

Tips for Managing Mystery Shopping Results

Mixing Messages and Research: Mystery Shops, Customer Surveys and Social Media

 

Make the Most of Customer Wait Times

Please Hang Up So I May Serve You!

 

2011

Who's Gaming Your Incentive System?

Unexpected Mystery Shop Benefits/ Customer Service During Hectic Times 

Mystery Shopping ROI, Employee Dress, Mobile Roleplays

Spreadsheet Insights/ Survey Tips/ Incentive Ideas

10 Ways to Discuss Mystery Shop Results/ Recover from Service Mistakes

Increasing Survey Responses and Gathering Intelligence

Calculating the ROI of Mystery Shopping

Reviews, Banking Strategies and Compliance Audits

Dress Codes and Company Voice

Customer-focused Resolutions for 2011


2010

Customer Service and the Competition for Sales

Online Customer Experience and Family Mystery Shops

Listening to External and Internal Customers

Customer Experience and New Consumer Protections

Head to Head: Mystery Shopping VS. Customer Satisfaction Surveys

Compliance Audits and  Mystery Shopping Basics

Mystery Shopping Myths and Missed Service Areas

Competitive Intelligence and other Mystery Shopping Benefits

Coaching to Mystery Shopping Results

Telephone Mystery Shopping and Planning for a Pilot