Mystery Shopper Pay Policy


Compensation varies depending upon the complexity of the assignment and client requirements. We will tell you the compensation when we contact you about an assignment and prior to your acceptance. We may also post the compensation on our job board when mystery shopping assignments are made available.

Social Security Verification

To ensure that Confero complies with all IRS rules and to aid us in preventing individuals from falsifying reports and creating multiple accounts on our reporting system, we ask that all U.S. mystery shoppers provide their Social Security Numbers (SSN) or Tax ID numbers through our secure Compass mystery shopper website.

Information is encrypted and housed securely in a manner approved by the Internal Revenue Service. A SSN is required for payment for any shops conducted after November 1, 2008.

We do accept new mystery shoppers prior to SSN/EIN verification. This allows new mystery shoppers to preview Confero to decide if they want to conduct shops. Payments to mystery shoppers are not issued until SSN/EIN has been verified.

There are 3 ways to get SSN/EIN verified:

  1. Enter your SSN on our secure, encrypted website, or
  2. Enter the Employer ID (EIN) of your business. If you do not yet have an EIN, contact the IRS and request an Employer ID number for your mystery shopping contract business and enter that number instead of your SSN. This is a simple process that can be completed by visiting the website: and clicking on Employer ID numbers, or by calling the IRS at 1-800-829-4933, or
  3. You may print a W-9 form, fill it out and mail it to us. When we receive the document, we will enter it onto the system for you. To obtain a W-9 form, please visit Please understand that the delay for this service is about 14 working days to allow us time to enter the information for you. Supplier Verification, Confero Inc. 535 Keisler Dr Suite 204 Cary, NC 27512 

For any of these three (3) options, if your name and SSN (or TIN) do not exactly match the Internal Revenue Service’s system, you (and Confero) will receive an email notice that there was not a match. Please do not be alarmed. Typically, the system will send back an “unverified” message if the name and SSN do not exactly match (e.g. you are John A Public in our system and you are John Anthony Public in the Social Security System). We can accept reasonably similar matches but it takes our system about 5 days for that to occur.

Payments via PayPal or Direct Deposit Only

Confero does not issue checks to mystery shoppers for any reason. We adhere to this policy so there can never be any confusion between the Confero and the scams involving fake “checks”. Please do not sign up to shop for Confero if you cannot accept PayPal payments or direct deposits.

PAYPAL PAYMENTS: Paypal is free to use. Your funds will arrive faster if you are registered for your free PayPal account at When a payment is sent to you, an email will arrive from .(JavaScript must be enabled to view this email address) which indicates how to claim the funds. The message will also indicate the date range the payment covers, so you may view your mystery shop log to see what has been paid. Mystery shops that have been Paid are marked “Paid” on the log. Payments will be issued to the email address in the mystery shopper profile. 

DIRECT DEPOSIT (U.S. SHOPPERS ONLY): Mystery shoppers may choose the receive direct deposit payments into their checking or savings accounts. To elect direct deposit, on the Shopper Profile under "Payment Information", select the "Bank (US Only) option. Enter the bank routing number, account number and name on the account. This information is encrypted for security.

Mystery shoppers may change their payment method election at any time. 

Payment Timing

Payments are released two times per month as shown in the example below.

Shop date/report submitted:

Payment released to PayPal:

1st - 15th of January

On or around February 25th

16th – 31st of January

On or around March 10th


In the event that the 10th or 25th falls on a weekend, payments will be issued the following business day. Please note: It can take up to 5 days for PayPal to process the payment to you once we have released it. In order to receive payment, the e-mail address you have registered with PayPalMUST be the same address that you have registered in your shopper profile. If you change e-mail addresses, be sure to change your address in both places.PayPal will notify you by email once payment has been made by issuing an email message from .(JavaScript must be enabled to view this email address).  You can also log-in to your account to view payments at

On the Spot Prize Payment Exception

Mystery shops that involve on the spot prizes follow the same payment processes as outlined above with one exception: if a payment is due to a mystery shopper and that shopper has not yet returned unused prizes for an on the spot rewards program, Confero will delay payment until the prizes are received.  After prizes are received, the payment will be made on the next scheduled date for shopper payments to be released.

Income Reporting and Tax Forms

As required by law, for those shoppers earning more than $600 in a calendar year, Confero will provide you with a 1099-Misc Income form for use in filing your taxes. Forms are mailed before 1/31 for work completed the previous year.

Payment Questions

We value our relationships with mystery shoppers and want to make sure all nystery shoppers receive complete and timely compensation.If you have a question about a payment, please email Confero at .(JavaScript must be enabled to view this email address)  Be sure to include your assignment number, date the shop was conducted and your first and last name.

We look forward to working with you on future mystery shopping projects!