Contact Us

Clients and Potential Clients:

To discuss your current program or get technical support:

(800) 326-3880 or (919) 469-5200 or click here to send a general inquiry. We may also be reached at 535 Keisler Drive Suite 204, Cary, NC 27518.


To request a quote or talk about options for a possible program:

800-326-3880 ext 118 to discuss your program needs or click here to request a quote. 


Mystery Shoppers:


Want to learn more about becoming a mystery shopper?

We are always looking for qualified mystery shoppers. Please click here to find out more about becoming a mystery shopper for Confero. If you still have questions after that, please click here to email us your questions.


Already signed up with us? Please use the contact information below:


  • To find available mystery shop opportunitues: Log into our system and click on Job Board. All available mystery shops are posted on the Job Board. The Job Board is updated all the time, in real time.

  • To contact a scheduler about a mystery shop you have already been assigned: please log into our system, open your shop log and click on the Help/Contact link next to the assignment. Use this to ask questions about your assignment or request date changes.

  • To inquire about a payment: check this link to see when your payment is due to be paid. Please click here to send a message to our shopper payments staff. Be sure to include your mystery shop job ID number so we may quickly research your question and respond.

  • Stop receiving email notices about available assignments: log into our system, click on your Shopper Profile, check the box at the top which states “I do not wish to receive mystery shopping offers by email”.



For inquiries and questions about data privacy, please  click here to send us a message or inquiry.

It has been a pleasure working with Confero for these past 14 years. We have found their services are top notch, the data they provide is actionable and our field teams rely heavily on the mystery shop reports. We have found over the years that Confero comes to us with new ideas and keeps us abreast of trends in customer experience research. We never have to change providers in order to get fresh ideas! I consider them a true partner in our success.

--Fortune 100 Automotive/Petroleum Company