New Tech and Evolving In-Store Processes. How to Find Customer Pain Points

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Jul 24, 2020 by Confero Inc.

The pandemic has challenged consumers to understand new tech and evolving in-store processes.

Here's how to find where consumers have trouble interacting with your company. We are happy to share this article our president wrote for Quirk's Media about a qualitative approach to #mysteryshopping.#customerexperience #userexperience #CX #UX


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