Category: Client

Competitive intelligence helps companies retain and add new customers. Confero often executes competitor studies on a large scale, but individual stores can also conduct competitive analysis locally and effectively. One way is to use your own employees as mystery shoppers.  Here are ideas to put a competitor evaluation plan into action:

Employee recognition and on the spot rewards   inspire teams to act on the behaviors your company desires. Whether you expect associates to suggest other items at checkout or greet customers within five seconds, or any combination of expectations, offering incentives right away is fun for both the winning employee and others on the team who see the prize delivered.  

This is the first of several videos showing you the variety of reprming on store cleanliness.orting widgets that can be placed on your dashboard and how adjusting a variety of possible settings on them can display the results you need. This video focuses on the "sections" of the survey and the reporting hierarchy. Example: show how each region is 

Our president, Elaine Buxton, attended the June 28-30 SHOPPERFEST conference hosted in Pittsburgh by the Mystery Shopping Professionals Association (MSPA) Americas.  During this event, 

“When I visited the branch, the employee told me to wait to open an account since the merger process was not complete. " 

Imagine that you are a bank manager reading this mystery shop report. You realize