Client News

Increase Business Opportunities with Telephone Mystery Shops

Jun 06, 2019 by Confero Inc.

Spending time on hold is aggravating, and a recent study revealed just how customers feel.  From a survey done by Acena, over half of the callers reported that being placed on hold for even 1 minute was too long,  and 1/3 of people believe that calls to customer service representatives should be 

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Compliance Audits Equal Consistency

Jun 06, 2019 by Confero Inc.

Are the correct and current promotional signs in place at your stores or restaurants?  Possibly, you are not sure, and you don’t have time to visit or call your units to find out!  

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Calculate ROI on Mystery Shops

May 28, 2019 by Confero Inc.

Customer experience measurement programs are not just nice to have; they need to show a return in terms of dollars. Confero offers a helpful calculator to do just that.

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Social Media Monitoring:  Need help?

May 14, 2019 by Confero Inc.

Confero offers Social Media Monitoring, to complement your mystery shopping! 

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Reporting at a Glance 3: Confero’s How to Create DIY Custom Reporting Dashboard Views

Apr 29, 2019 by Confero Inc.

Here's how to create your own custom dashboard views to highlight just the results you want to see. Create as many as you want. Save and share 

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