Apr 29, 2019 by Confero Inc.
Here's how to create your own custom dashboard views to highlight just the results you want to see. Create as many as you want. Save and share
Mar 19, 2019 by Confero Inc.
Do you find yourself spending a lot of time digging through mystery shop reports to draw conclusions?
Jan 29, 2019 by Confero Inc.
Change how you share mystery shopping outcomes with the team and improve results for future mystery shops.
Many clients receive emails with a link to the mystery shop result. Sometimes, managers forward or comment on the mystery shop, and copy a Confero team member, so we see their coaching comments to staff. The variety of feedback we see in terms of positive and negative coaching is eye opening!
What makes for action-oriented coaching for both good and bad mystery shopping results?
Jan 15, 2019 by Confero Inc.
Confero will periodically feature a quick video that reveals features or quick tips about our Compass reporting system. We hope these tips will save you time and provide helpful information.
Future videos will show specific reports and
May 29, 2015 by Confero Inc.
Organizations evolve. Operations change. And, over time, the criteria and focus of your mystery shopping program should be double checked to make sure it's still on target. This checklist includes considerations for rethinking your mystery shopping program.